What do I do if the ANPR system doesn't read my number plate?
If the entry barriers do not automatically lift for you, please scan the QR code provided in your confirmation email or active pre-booking ticket (online or via the CitiPark app) at the entry barrier. If you're still having trouble, you can press the help button and speak to a member of our team.
- How do I pre-book my parking?
- How do I cancel my pre-booking?
- Is there a designated area to park in as a pre-booking customer?
- What do I do if the ANPR system doesn't read my number plate?
- How will the car park know that I have pre-booked?
- What happens if I want to bring a different car?
- Can I amend a pre-booking?
- I haven't received my confirmation email, what do I do?
- How will I know that my pre-booking has been successful?