How do I cancel my pre-booking?
You can cancel your pre-booking up to 15 minutes before your parking session is due to start. Simply visit the ‘Active Tickets’ section in your online account or via the CitiPark app and follow the instructions. Refunds are issued back to the original payment method within 10 working days.
- How do I pre-book my parking?
- How do I cancel my pre-booking?
- Is there a designated area to park in as a pre-booking customer?
- What do I do if the ANPR system doesn't read my number plate?
- How will the car park know that I have pre-booked?
- What happens if I want to bring a different car?
- Can I amend a pre-booking?
- I haven't received my confirmation email, what do I do?
- How will I know that my pre-booking has been successful?