General Enquiries
Avoid Minor Keying Errors
Be Careful When Entering Your Registration Number to Avoid Keying Errors
It's important to be careful when entering your vehicle registration num...
General Enquiries
CCTV
You can request CCTV here > CCTV RequestFill in the form with as much detail as possible. Please allow up to 2 weeks for a response. Due to GDPR re...
General Enquiries
Overpayments
If your payment was processed multiple times, please reach out to enquiries@citipark.co.uk.
Kindly provide the following details:
The last four di...
General Enquiries
QR codes
AO Arena, New Jackson, and Cheltenham are the only car parks where you’ll need to use a QR code for entry and exit.
You can find the QR code in you...
General Enquiries
Grace Periods
After payment, you get 15 minutes to leave the car park without incurring additional charges. Should you go beyond this 15 minutes, further payment...
General Enquiries
What happens if I pay when I arrive?
If you pay when you arrive, you will be charged according to the first tariff bracket, and the car park will assume you are leaving at that time. T...
General Enquiries
Motorbike Parking and bicycle storage
We do not offer any dedicated bike storage or designated motorbike bays at our facilities. Please note that motorbike parking is charged at the sam...
General Enquiries
Reporting issues with the car park
If you notice anything unusual in our car parks, please let us know.
📞 Call us: 03333 444939📧 Email us: enquiries@citipark.co.uk
Our team will cont...
General Enquiries
Missing surname
If you are receiving an error that states your surname is missing, you can either log into your account on the app and add the last name under "my ...
General Enquiries
Refunds
Refund Process and Queries
Refunds are typically processed within 5-10 business days from the date of the request. If you have not received your re...
General Enquiries
Paystation or app can't find my reg
If you see the message "vehicle not found" when entering your registration number at the pay station, simply use the + and - buttons to select the ...
General Enquiries
View Parking History
How to View Your Parking History
To view your parking history, including prebooked tickets, season tickets, and mobile pay tickets, follow these st...
General Enquiries
Validations
Car Park Validations & Discounts
We offer validations for most of our car parks, allowing you to claim discounts on your parking. Follow the simple...
General Enquiries
Get a receipt
If You Paid Via the App
Receipts are automatically generated and stored under "My Account" and then "Mobile Pay Tickets".
If You Paid Via the Pay...
General Enquiries
App or paystation showing wrong price
This can occasionally happen due to various factors. However, there's no need to worry. Simply give us a call or reach out to one of our agents via...
General Enquiries
I forgot to pay, what do I do?
Payment can be made up to 24 hours after you leave the car park via the CitiPark App.
General Enquiries
Why can’t I make a prebooking?
Prebooking is not available at all of our car parks. If you don't see an option to prebook, it means that service is not offered for that particula...
General Enquiries
Change my card details
To change your card details. Log into your account at book.citipark.co.uk. From here you will be able to add and remove cards from your wallet.
General Enquiries
PCN
PCNs are issued by BaySentry.If you have received a PCN, you will be required to either appeal the notice or make payment. All details will be in t...
General Enquiries
I got the error CSFR Token Mismatch, what does this mean?
The “Invalid or missing CSRF token” message means that your browser couldn’t create a secure cookie or couldn’t access that cookie to authorise you...
General Enquiries
Do you offer EV charging?
We offer vehicle charging at most of our car parks, visit citicharge.co.uk to find out more.