Pre-booking

How do I pre-book my parking?

You can pre-book your parking at any of our car parks online at book.citipark.co.uk or via the CitiPark app, simply select the 'Pre-book' tab and f...
Pre-booking

How do I cancel my pre-booking?

You can cancel your pre-booking up to 15 minutes before your parking session is due to start. Simply visit the ‘Active Tickets’ section in your onl...
Pre-booking

Is there a designated area to park in as a pre-booking customer?

There are no specific spaces for pre-book customers, however thanks to our advanced parking management systems, we are able to manage the capacity ...
Pre-booking

What do I do if the ANPR system doesn't read my number plate?

If the entry barriers do not automatically lift for you, please scan the QR code provided in your confirmation email or active pre-booking ticket (...
Pre-booking

How will the car park know that I have pre-booked?

As you approach the barriers at the car park, the ANPR (Automatic Number Plate Recognition) cameras will read your number plate, match it with your...
Pre-booking

What happens if I want to bring a different car?

You can change the Registration Plate on your pre-booking up to 15 minutes before your parking session is due to start online or via the CitiPark a...
Pre-booking

Can I amend a pre-booking?

You can amend your pre-booking up to 15 minutes before your parking session is due to start online or via the CitiPark app. Simply visit the ‘Activ...
Pre-booking

I haven't received my confirmation email, what do I do?

Please check your junk/spam folder for your email confirmation. If you are still unable to find it, contact us using the 'Live Chat' function on ou...
Pre-booking

How will I know that my pre-booking has been successful?

We'll send you a confirmation email with your pre-booking reference and details. If this email doesn't arrive within 24 hours of your booking, plea...