Pre-booking
How do I pre-book my parking?
You can pre-book your parking space at any of our car parks across the UK at https://prebooking.citipark.co.uk. Follow the simple steps, make a pay...
Pre-booking
I need to cancel my booking
If you've had a change of plan, no problem. It's easy to cancel your booking.
Your booking can be cancelled up to 24 hours before you are due to en...
Pre-booking
Do I need to print my pre-booking confirmation email?
No, but it might be a good idea to do so in case your registration plate cannot be read by the ANPR and if there is an issue with our barriers read...
Pre-booking
Is there a designated area to park in as a pre-booking customer?
While there aren't any specific parking spaces for pre-booking customers, we will make sure there is one spare for you in the car park at the times...
Pre-booking
If I've pre-booked, do I need to go to a paystation?
You'll only need to go to a paystation if you have overstayed (stayed beyond the time you pre-booked until); in which case, you only have to pay fo...
Pre-booking
How will the car park know that I have pre-booked?
As you approach the barriers at the car park, the ANPR (Automatic Number Plate Recognition) cameras at the entrance will read your number plate and...
Pre-booking
What happens if I want to bring a different car to the I pre-booked my parking for?
That's ok! You can use the QR/barcode you were provided in your confirmation email with any vehicle.
Pre-booking
I've made a mistake on my pre-booking
Not to worry!
You can use the QR/barcode you were provided in your confirmation email with any vehicle.
Alternatively, you can amend the details of...
Pre-booking
I haven't received my email confirmation or booking reference
It's possible that your email service provider has sent our confirmation email to your Spam or Junk folder, so check there first!
If you're still m...
Pre-booking
How will I know that my pre-booking has been successful?
We'll send you an email with your booking reference within 10 minutes of placing your order. This email will also confirm all the details of your b...