Prebooking
Prebook Parking
Prebooking Your Parking with CitiPark
How to Prebook Your Parking
You can prebook your parking at most of our car parks online or via the CitiPark ...
Prebooking
Can I enter the car park early on a prebooking?
The booking only covers you for the time you have booked, if you arrive earlier or leave later, you would need to make an additional payment at the...
Prebooking
Can I amend a prebooking?
You can amend your prebooking up to 15 minutes before your parking session is due to start online or via the CitiPark app. Simply visit the ‘Active...
Prebooking
Cancel my prebooking
You can cancel your prebooking up to 15 minutes before your parking session is due to start. Simply visit the ‘Active Tickets’ section in your onli...
Prebooking
I have prebooked but I am running late, what do I do?
You can arrive at any time during the booking, if you are going to be running late coming back to pick up the car, then any excess can be paid on t...
Prebooking
How will I know that my prebooking has been successful?
We'll send you a confirmation email with your prebooking reference and details. If this email doesn't arrive within 24 hours of your booking, pleas...
Prebooking
I haven't received my confirmation email, what do I do?
Please check your junk/spam folder for your email confirmation. If you are still unable to find it, contact us using the 'Live Chat' function on ou...
Prebooking
How will the car park know that I have prebooked?
As you enter the car park, the ANPR cameras will read your number plate and match it with your prebooking, as long as you are parked within the tim...
Prebooking
Is there a designated area to park in for prebookings?
There are no specific spaces for prebooked customers, you just park wherever there is a space.